Handbook of Usability Testing

Whether It?s Software, A Cell Phone, Or A Refrigerator, Your Customer Wants?no, Expects?your Product To Be Easy To Use. This Fully Revised Handbook Provides Clear, Step-by-step Guidelines To Help You Test Your Product For Usability. Completely Updated With Current Industry Best Practices, It Can Give You That All-important Marketplace Advantage: Products That Perform The Way Users Expect. You?ll Learn To Recognize Factors That Limit Usability, Decide Where Testing Should Occur, Set Up A Test Plan To Assess Goals For Your Product?s Usability, And More. Handbook Of Usability Testing: How To Plan, Design, And Conduct Effective Tests, Second Edition; About The Authors; Credits; Acknowledgments; Contents; Foreword; Preface To The Second Edition; Part I: Usability Testing: An Overview; Chapter 1: What Makes Something Usable?; Chapter 2: What Is Usability Testing?; Chapter 3: When Should You Test?; Chapter 4: Skills For Test Moderators; Part Ii: The Process For Conducting A Test; Chapter 5: Develop The Test Plan; Chapter 6: Set Up A Testing Environment; Chapter 7: Find And Select Participants; Chapter 8: Prepare Test Materials Chapter 9: Conduct The Test Sessionschapter 10: Debrief The Participant And Observers; Chapter 11: Analyze Data And Observations; Chapter 12: Report Findings And Recommendations; Part Iii: Advanced Techniques; Chapter 13: Variations On The Basic Method; Chapter 14: Expanding From Usability Testing To Designing The User Experience; Afterword; Index Jeff Rubin, Dana Chisnell. Includes Index. English