Shep Hyken
13 BOOKS

Shep Hyken

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Shep Hyken has shared book recommendations indexed across multiple publications and interviews.

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SHELF · 01
Customer Escalations Management: The Golden RecipeThe Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the WorldBuy Then Build: How Acquisition Entrepreneurs Outsmart the Startup GameIn Search of Excellence: Lessons from America's Best-Run CompaniesSwim with the Sharks Without Being Eaten AliveWhat They Don't Teach you at Harvard Business SchoolSelling the Invisible: A Field Guide to Modern MarketingThe Effortless Experience: Conquering the New Battleground for Customer LoyaltyHug Your Haters: How to Embrace Complaints and Keep Your CustomersInfluence: The Psychology of Persuasion, Revised Edition
SHELF · 02
Where Do We Go from Here: Chaos or Community? (King Legacy)Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition)Experience Economy by B. Joseph Pine II, James H. Gilmore [Hardcover]
Shep Hyken's Book Recommendations & Reading List: 13 Books · readby