Shep Hyken

13 BOOKS

Shep Hyken

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Shep Hyken has shared book recommendations indexed across multiple publications and interviews.

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SHELF · 01

Customer Escalations Management: The Golden Recipe

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Buy Then Build: How Acquisition Entrepreneurs Outsmart the Startup Game

In Search of Excellence: Lessons from America's Best-Run Companies

Swim with the Sharks Without Being Eaten Alive

What They Don't Teach you at Harvard Business School

Selling the Invisible: A Field Guide to Modern Marketing

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Influence: The Psychology of Persuasion, Revised Edition

SHELF · 02

Where Do We Go from Here: Chaos or Community? (King Legacy)

Scaling Up: How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0 Revised Edition)

Experience Economy by B. Joseph Pine II, James H. Gilmore [Hardcover]

Shep Hyken's Book Recommendations & Reading List: 13 Books · readby